Privacy policy

A Service of Nexaura Fusion LLC

Effective Date: December 11, 2025 Contact Email: support@relave.online Website: www.relave.online

At Relave™, a service operated by Nexaura Fusion LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website www.relave.online (the "Site").

1. Information We Collect

We collect information in two main ways: Directly from you and Automatically through our technology.

A. Information You Voluntarily Provide: This includes personal information you provide during checkout, account creation, or support requests:

  • Your name

  • Billing and shipping address

  • Payment information (processed securely by third-party processors)

  • Email address

  • Phone number

B. Information We Collect Automatically (Required Disclosure for Ads): When you visit the Site, we automatically collect information about your device and activity through cookies, pixels (like the Meta Pixel), and other tracking technologies. This includes:

  • Device Information: Web browser type, IP address, time zone, and unique device identifiers.

  • Usage Data: Pages and products viewed, items added to cart/wishlist, referral sources, and interaction time.

2. How We Use Your Information

We use your information to:

  • Order Fulfillment: Process payments, fulfill orders, ship products, and manage returns/exchanges.

  • Customer Service: Communicate with you regarding your purchase status or support requests.

  • Security & Fraud: Screen for potential risks, fraudulent transactions, and comply with legal requirements.

  • Marketing & Advertising (Critical Disclosure): To personalize your shopping experience, send order updates, promotions, and product news (if you opt-in), and to deliver targeted advertisements to you across other websites and social media platforms (such as Facebook, Instagram, and Google).

3. Sharing & Disclosure of Your Information (Google/Meta Compliance)

We do not sell (in exchange for money) your personal information to third parties. However, we "share" certain data (device information and usage data) for the purpose of cross-contextual behavioral advertising (targeted ads), which is considered a "sale" or "share" under some US State Privacy Laws (e.g., CCPA/CPRA).

We disclose your information to the following categories of third parties:

  • Service Providers: Trusted partners who perform functions on our behalf (e.g., Shopify for hosting, payment processors, shipping carriers, and fraud prevention).

  • Advertising & Marketing Partners: Meta Platforms (Facebook/Instagram), Google LLC (Google Ads, Google Analytics), and other marketing platforms to measure ad effectiveness and provide targeted advertising. These partners may use this information according to their own privacy policies.

4. Your Rights and Choices (Required Opt-Out Mechanism)

Depending on your location, you have rights regarding your personal data:

  • Right to Know/Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions required for legal compliance or transaction fulfillment.

  • Right to Opt-Out (Critical): You have the right to opt-out of the sharing of your personal information for targeted advertising.

To exercise your rights, including the Right to Opt-Out: Please contact us using the details below or look for a "Do Not Sell or Share My Personal Information" link in our website footer.

5. Security and Data Retention

  • Security: We use secure payment gateways and encryption (SSL) to protect your data. Your information is stored on secure, firewalled servers provided by Shopify.

  • Retention: We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the "Effective Date" at the top of the page.

8. Contact Us (Updated and Complete Contact Details)

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Company Name: Nexaura Fusion LLC (Operating Relave™)

  • Email: support@relave.online

  • Phone: +1 (307) 393-6444

  • Physical/Mailing Address: 117 S Lexington Street, Suite 100, Harrisonville, MO 64701, USA