Refund policy

💸 Relave™ Return & Refund Policy 

Effective Date: December 11, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it — unworn, unused, and fully functional.

  • With all original packaging, tags, accessories, and documentation (e.g., manuals, charging cables).

  • Accompanied by a receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@relave.online (Note: Returns initiated without prior contact may be rejected).

If your return is accepted, we’ll send you a return shipping label (Note: Customer is responsible for return shipping costs unless the item is damaged or defective) and provide detailed instructions on how and where to send your package.

Returns must be sent to the following physical address: Relave, LLC 117 S Lexington Street, Suite 100 Harrisonville, MO 64701, USA

Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return-related questions at support@relave.online.

Return Shipping Costs & Handling Fees

1. Defective or Damaged Items: If your return is due to a defect, damage, or an error on our part (e.g., wrong item received), Relave™ will cover the cost of return shipping. 2. Buyer's Remorse/Unwanted Item: For all other returns (e.g., customer changed mind, item no longer needed), the customer is responsible for the cost of the return shipping label. 3. Restocking Fee: Please note: A restocking fee of up to 15% of the item's purchase price may be applied to returns that show signs of use, missing packaging, or are returned outside the 30-day window but are still accepted.

Damages and Issues (Required by Meta/Google Transparency)

Please inspect your order upon arrival and contact us immediately (within 48 hours of delivery) if:

  • The item is defective or damaged, or

  • You receive the wrong item

We’ll evaluate the issue promptly and make it right.

Exceptions / Non-returnable Items (Critical for Wellness Niche)

Certain types of items cannot be returned due to hygiene and health regulations:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items that have been opened or used (such as beauty or hygiene products, or any product that contacts the skin, such as opened massage oils or used cushions/straps).

  • Hazardous materials, flammable liquids, or gases

  • Final Sale/Clearance Items (clearly marked on the product page).

Note: We cannot accept returns on items explicitly marked as Final Sale or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period (Keep for Comprehensive Coverage)

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days — for any reason and without justification. The item must be in the same unused condition, with tags and original packaging, and include proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you about the refund approval status.

If approved, your refund will be automatically processed to your original payment method within 10-15 business days.

If more than 15 business days have passed since your refund approval, please contact us at support@relave.online for assistance.